Operations Manager - Luxury Hospitality & Tourism

Join Ibarbo Park as an Operations Manager and lead the way in delivering exceptional hospitality experiences in one of Indonesia’s most dynamic tourism hubs. This is a unique opportunity to oversee daily operations, drive service excellence, and contribute to the growth of our luxury hospitality and tourism business in Canggu, Bali. Ibarbo Park is a renowned name in the hospitality industry, known for its commitment to delivering unparalleled guest experiences. As an Operations Manager, you will play a pivotal role in ensuring that our operations run smoothly and efficiently, allowing us to maintain our high standards of service.

In this role, you will be responsible for managing all aspects of daily operations, including front desk services, housekeeping, maintenance, and event coordination. You will work closely with our team to ensure that our guests receive the best possible experience during their stay. Your leadership and strategic thinking will be crucial in driving operational efficiency and service excellence, helping us to achieve our business goals and exceed guest expectations.

📋 Tanggung Jawab Pekerjaan

• Oversee and manage daily operations, including front desk services, housekeeping, and maintenance.
• Ensure high standards of cleanliness and guest satisfaction through effective housekeeping and maintenance protocols.
• Coordinate and manage event planning and execution to support our luxury hospitality offerings.
• Develop and implement operational strategies to enhance efficiency and service quality.
• Monitor and analyze operational data to identify areas for improvement and implement corrective actions.
• Lead and mentor the operations team, fostering a culture of excellence and continuous improvement.
• Ensure compliance with health and safety regulations, and maintain a safe and secure environment for guests and staff.
• Collaborate with other departments to ensure seamless guest experiences and achieve business objectives.

🎓 Kualifikasi & Syarat

• Bachelor’s degree in Hospitality Management, Hotel Administration, or a related field.
• Minimum of 5 years of experience in operations management within the hospitality industry.
• Proven track record of successfully managing daily operations and driving service excellence.
• Strong leadership and team management skills, with the ability to mentor and develop team members.
• Excellent communication and interpersonal skills, with the ability to work effectively with diverse stakeholders.
• Proficiency in using operational management software such as PMS (Property Management System) and ERP systems.
• Certification in hospitality operations or a related field is a plus.
• Fluency in English and Bahasa Indonesia is required.

🛠️ Keahlian

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