Senior Customer Service Representative - Leadership Role in Bali

Crackerjack · 📍 Canggu, Bali · Diposting 2026-10-09
FULL_TIME⭐ TERVERIFIKASI
IDR 8,000,000 - 12,000,000
Crackerjack is seeking a dynamic and experienced Senior Customer Service Representative to join our team in Canggu, Bali. This is a leadership role where you will be responsible for managing our customer service team, ensuring high levels of customer satisfaction, and driving our customer service strategy. If you have a passion for customer service and a desire to lead, we want to hear from you!

📋 Tanggung Jawab Pekerjaan

Manage and mentor the customer service team, ensuring high levels of customer satisfaction.,Handle and resolve customer inquiries, complaints, and issues in a timely and professional manner.,Develop and implement customer service strategies to improve customer experience and loyalty.,Monitor and analyze customer feedback to identify trends and areas for improvement.,Train and develop new team members, ensuring they meet our high standards of customer service.,Work closely with other departments to ensure seamless customer interactions and experiences.,Maintain and improve our customer service processes and procedures.,Represent Crackerjack at industry events and conferences.

🎓 Kualifikasi & Syarat

Minimum of 5 years of experience in customer service, with a proven track record in leadership roles.,Excellent communication and interpersonal skills.,Strong problem-solving and decision-making abilities.,Proficiency in English, both written and spoken.,Experience in managing a team and driving customer service strategies.,Knowledge of customer service software and tools.,Bachelor's degree in a related field or equivalent experience.,Ability to work independently and as part of a team.

🛠️ Keahlian

LeadershipCustomer ServiceTeam ManagementProblem-SolvingCommunicationCustomer Service SoftwareStrategic PlanningTraining and Development
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