Senior Renewals Representative - SaaS Contract Management

Dynatrace · 📍 Bali, Indonesia (Remote - Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, Badung) · Diposting 2026-10-09
FULL_TIME⭐ TERVERIFIKASI
IDR 400.000.000 - 700.000.000
Dynatrace is seeking a dynamic and experienced Senior Renewals Representative to join our team. In this role, you will be responsible for managing and renewing SaaS contracts, ensuring customer satisfaction and maintaining high retention rates. This is a remote position with flexibility to work from various locations in Bali, Indonesia.

📋 Tanggung Jawab Pekerjaan

Manage and renew SaaS contracts for existing customers, ensuring timely and accurate renewals.,Maintain and update customer records and contract information in our CRM system.,Collaborate with the sales and customer success teams to ensure seamless contract management.,Identify and address customer concerns related to renewals and contracts.,Provide exceptional customer service and support to ensure customer satisfaction.,Analyze renewal data to identify trends and opportunities for improvement.,Coordinate with legal and finance teams for contract-related tasks and compliance.,Stay updated with industry trends and best practices in SaaS contract management.

🎓 Kualifikasi & Syarat

Bachelor's degree in Business, Marketing, or a related field.,5+ years of experience in contract management, customer service, or a related field.,Proven experience in managing SaaS contracts and renewals.,Strong understanding of CRM systems and contract management software.,Excellent communication and interpersonal skills.,Ability to work independently and manage multiple tasks simultaneously.,Familiarity with legal and financial aspects of contracts.,Fluency in English, both written and spoken.

🛠️ Keahlian

CRM systems (e.g.SalesforceHubSpot)Contract management softwareData analysis and reporting toolsCustomer service and supportProject managementNegotiation and conflict resolution
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