Automotive Service Advisor (KIA) - Premium Dealership

Join Cycle & Carriage, a leading automotive group in Southeast Asia, as an Automotive Service Advisor for our premium KIA dealership in Bali. In this customer-facing role, you will serve as the vital link between our valued customers and our expert service team, ensuring their vehicles receive the highest quality care. Our dealership in Canggu is not just a place of business; it's a community hub where we strive to provide exceptional customer service and build lasting relationships.

As an Automotive Service Advisor, you will be the first point of contact for customers seeking service, from routine maintenance to complex repairs. You'll use our in-house service management system, KIA's proprietary tools, and industry-standard software to streamline the service process. This role offers a unique opportunity to work with a brand you love and to be part of a team that values both technical expertise and customer satisfaction.

If you're passionate about automobiles, have excellent communication skills, and are eager to make a difference in the lives of our customers, we invite you to apply. Join us in Canggu and be a part of the Cycle & Carriage family, where your contributions will help us continue to set the standard for automotive excellence in Bali.

📋 Tanggung Jawab Pekerjaan

• Assess customer needs and recommend appropriate services using KIA's service manuals and in-house tools.
• Coordinate with the service team to ensure timely and efficient vehicle repairs and maintenance.
• Utilize our service management system to track and manage service requests and customer information.
• Provide exceptional customer service, building trust and loyalty with our clients.
• Stay updated on the latest automotive technologies and industry trends to offer informed advice to customers.
• Collaborate with the sales team to ensure a seamless customer experience from purchase to service.
• Maintain accurate records of all service transactions and customer interactions.
• Promote our dealership's services and special offers to existing and potential customers.

🎓 Kualifikasi & Syarat

• Minimum 3 years of experience in automotive service advisory or a related field.
• Certification in Automotive Service Excellence (ASE) or equivalent preferred.
• Strong knowledge of KIA vehicles and their service requirements.
• Excellent communication and interpersonal skills.
• Proficiency in using service management software and industry-standard tools.
• Familiarity with customer relationship management (CRM) systems.
• Ability to work in a fast-paced, customer-focused environment.
• Bachelor's degree in Automotive Technology, Business Administration, or a related field preferred.

🛠️ Keahlian

Lowongan Terkait