Customer Engagement Specialist (Front Desk) - Luxury Hospitality & Tourism

Join Cycle & Carriage as a Customer Engagement Specialist (Front Desk) in the vibrant heart of Bali! This is your opportunity to deliver world-class hospitality in one of Southeast Asia's most sought-after tourist destinations. As the first point of contact for our guests, you'll be responsible for creating memorable experiences that leave a lasting impression. Cycle & Carriage is a boutique hotel known for its luxurious accommodations, exceptional service, and commitment to sustainability. Located in the heart of Kuta, our hotel offers stunning views and easy access to Bali's top attractions. If you're passionate about hospitality and want to make a difference in the travel industry, this is the perfect role for you.

In this role, you'll greet guests with a warm smile, assist with check-in and check-out processes, and ensure their stay is seamless and enjoyable. You'll also be responsible for managing the front desk operations, including handling reservations, coordinating with housekeeping and other departments, and addressing any guest concerns or requests. With your exceptional communication skills and dedication to customer service, you'll play a crucial role in enhancing our guests' overall experience.

At Cycle & Carriage, we offer a competitive salary, a comprehensive benefits package, and a supportive work environment. Join us and be part of a team that values innovation, sustainability, and exceptional hospitality. We're looking for a Customer Engagement Specialist who is passionate about creating memorable experiences and delivering outstanding service. If you're ready to embark on this exciting journey, we invite you to apply and become a part of our Cycle & Carriage family in Kuta, Bali.

📋 Tanggung Jawab Pekerjaan

• Greet and welcome guests with a warm and friendly demeanor.
• Assist with check-in and check-out processes, including verifying guest information and issuing keys or room cards.
• Manage front desk operations, including handling reservations, cancellations, and modifications.
• Coordinate with housekeeping, maintenance, and other departments to ensure smooth guest experiences.
• Address and resolve guest concerns or requests promptly and professionally.
• Maintain accurate and up-to-date guest records and files.
• Assist with the training and development of new front desk staff.
• Contribute to the overall success of the hotel by promoting a positive and welcoming atmosphere.

🎓 Kualifikasi & Syarat

• Minimum 2 years of experience in a front desk or customer service role in the hospitality industry.
• Strong communication and interpersonal skills, with the ability to build rapport with guests from diverse backgrounds.
• Excellent organizational and multitasking abilities, with the capacity to manage multiple tasks and priorities effectively.
• Proficiency in English, both written and spoken, is required. Knowledge of local languages (e.g., Bahasa Indonesia) is a plus.
• Familiarity with hotel management systems (e.g., PMS, CRM) and front desk software (e.g., FrontDesk Anywhere, Opera) is a plus.
• Ability to work well under pressure and in a fast-paced environment.
• Commitment to delivering exceptional customer service and creating memorable guest experiences.
• Valid ID and the ability to work in Bali, Indonesia.

🛠️ Keahlian

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