Application Support Engineer (6AM to 3PM Shift)

Join the Depository Trust & Clearing Corporation (DTCC) as an Application Support Engineer and become a key player in maintaining and optimizing critical financial applications. In this role, you will work closely with development and operations teams to ensure seamless operations of DTCC's core systems. Based in Canggu, Ubud, or other locations in Bali, you will be part of a dynamic team that drives innovation in the financial services industry.

As an Application Support Engineer, you will be responsible for monitoring, troubleshooting, and resolving issues related to DTCC's financial applications. You will work with a variety of tools and software, including ServiceNow, JIRA, and Splunk, to ensure high availability and performance of our systems. This role offers a unique opportunity to work in a fast-paced environment and contribute to the success of a global financial institution.

📋 Tanggung Jawab Pekerjaan

• Monitor and maintain the performance of DTCC's financial applications, ensuring high availability and reliability.
• Provide Level 1 and Level 2 support for DTCC's applications, resolving issues and implementing temporary fixes.
• Work with development and operations teams to identify and resolve complex technical issues.
• Document and track incidents, changes, and problems using tools like ServiceNow and JIRA.
• Conduct root cause analysis and implement preventive measures to avoid future occurrences.
• Collaborate with vendors and third-party service providers to ensure timely resolution of issues.
• Participate in on-call rotations to ensure 24/7 coverage and quick response to critical incidents.
• Stay updated with industry trends and best practices in application support and maintenance.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• Minimum 3 years of experience in application support or a similar role in the financial services industry.
• Strong knowledge of financial applications and systems, including depository systems and clearinghouse operations.
• Proficiency in using ServiceNow, JIRA, and Splunk for incident management and problem tracking.
• Experience with scripting languages such as Python or PowerShell for automation and troubleshooting.
• Excellent problem-solving and analytical skills with the ability to work under pressure.
• Strong communication and interpersonal skills to collaborate effectively with cross-functional teams.
• ITIL certification (ITIL Foundation or equivalent) is a plus.

🛠️ Keahlian

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